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Extended Spec
| General |
|
| Service Included |
Parts and labour |
| Type |
Extended service agreement |
| Location |
On-site |
| Full Contract Period |
5 years |
| Response Time |
Next business day |
| Service Availability |
9 hours a day / 5 days a week |
| UNSPSC Information |
81111812 - Computer hardware maintenance support service |
| Details |
|
| Service & Support Details |
Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years |